Refund policy

 Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase or order confirmation is required.

To start a return, please contact us at:

restorepresence.help@outlook.com

Returns sent without first contacting us will not be accepted.

Please note:
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
- We do not charge restocking fees.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately at restorepresence.help@outlook.com so we can resolve the issue.

Non-Returnable Items

Certain items cannot be returned, including:
- Used products
- Personal care items
- Gift cards
- Sale items
- Customized or personalized products

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

## European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unused and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at restorepresence.help@outlook.com.